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- Shipping Policy
Free Shipping* applies only to commercial delivery where no lift gate service is required. (Either loading dock or forklift present to unload heavy items)
*Free shipping offered on selected items only.
Liftgate services are available for an additional fee. This service must be specified during checkout.
Residential delivery is available for an additional fee. This service must be specified during checkout.
Note: Liftgate services are required for all order on heavy items where no loading dock is present.
If you need either of these services please purchase them before completing your order. You can find them at:
Shipping is available only within the contiguous United States (excludes Alaska and Hawaii) and to Canada.
For shipments to Canada that are coordinated by Chefmax, all applicable fees (e.g., Canada customs duties,
Canada taxes and customs brokerage fees) must be determined in advance and added to the order or the shipment cannot be made.
For shipments to Canada that are self-brokered, the buyer must make ALL shipping arrangements and inform Chefmax of the details.
Standard packing charges (e.g., for wrapping, strapping to pallet) are disclosed in the listing.
Additional protective packing (e.g., crating or box construction) is usually available.
The buyer must request this service in advance and cover the additional packing charges.
Handling fees for customer pickups (of used items at the Chefmax warehouse) are disclosed in the listing.
Only curbside delivery is offered. The seller does not offer or arrange for inside delivery.
Insurance on shipments is a standard service.
Signature services are not standard. The buyer may call to discuss options and fees.
There is no expectation of a signed proof of delivery otherwise.
Sales tax of 9.25% is charged on all items received in Tennessee or picked up from our warehouse.
Sales taxes and fees for other states, as charged by our suppliers, are added to the invoice during checkout.
Any minimum order fees charged by suppliers will be added to the invoice during checkout.
All requests for non-standard services must be made in writing to Chefmax.